Work Management | Datadog

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Work Management

Centralized work tracking for humans and AI agents

Track, assign, and resolve every work item created by you, your team, or your AI agents. All in one system of record, with full context from across the Datadog platform.

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Centralized work tracking for humans and AI agents
Centralized work tracking for humans and AI agents

Integrates with your stack

Github
JIRA
Microsoft Teams
PagerDuty
Servicenow
Slack

Benefits

One system of record for all your work

Whether work starts in a monitor alert, security signal, or an AI agent, track ownership, state, artifacts, approvals, and audit history across the work item lifecycle.

Always-on accountability

Log every action and assign work items, from teams or AI agents, into the same auditable timeline.

Everything in context

Use data already in Datadog to auto-populate work items with monitors, errors, security signals, and more.

Full lifecycle, automated

Create custom criteria to auto assign, triage, and close work items, or require human approvals.

Empowers every team

Customize work types, statuses, attributes, and projects to support your team’s processes.

BUILT FOR YOUR ROLE

Keep work moving for every team and every task

From developers to platform and security teams, Work Management brings team knowledge and AI automation together in one place.

Move from request to merged PR in one workflow

  • Create a work item for a new feature directly from Slack
  • Assign work to a custom agent that reviews requirements and opens the PR directly linked to the work item
  • Seamlessly merge the PR and the work item will be automatically closed
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Catch high-priority issues before they escalate

  • Use automations to proactively create work items from high-priority monitor alerts to investigate immediately
  • Directly escalate an incident with pre-loaded, relevant context—without losing any of the content already gathered
  • Centralize every finding, so the full investigation history is available for every team when they need it
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Go from security signals to answers fast with structured collaboration

  • Automatically security signals into cases the moment they fire
  • Instantly group related signals into a single investigation with unified findings and evidence
  • Confirm the issue, then hand off to remediation agents to open the fix PR directly, and automatically track MTTR
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Features

Track every step, every detail, from start to finish

Tailor your workflow to your rules

Model every work type your way

Define any work type—feature request, bug, reliability, task—with its own status and attributes.

Track only the fields that matter

Customize the exact fields that matter for each work type, from root cause to URLs.

Build projects around your team

Organize work items into projects that match how you actually operate.

Automate the full lifecycle

Automatically trigger workflows on any change

Workflows fire the moment work items are created, updated or hit your criteria.

Use approval workflows

Require sign-off from the right people before any action moves forward.

Build integrated agents

Create custom agents to investigate, plan, and resolve work items automatically.

Sync every tool, everywhere

Connect third-party ticketing tools

Set up integrations to automatically sync Datadog work items to Jira, Linear, or ServiceNow.

Integrate with Slack

Get notified, update work items, and mirror Slack thread activity back to work items, without ever leaving Slack.

Link GitHub Pull Requests

Preview PR details inline and automatically keep work item status in sync with PR status.

Find what matters, instantly

Personalize your views

Switch between list and board views, save filtered views, and easily share them across your org.

Cut through the noise

See overdue, blocked, and approval-pending work items the moment you open Work Management.

Get analytics and metrics built in

Out-of-the box dashboards show bottlenecks, time to assign and resolve work, and trends by team or work type.

FAQ

Frequently Asked Questions

about Datadog Work Management

What is Datadog Work Management?

Datadog Work Management is a centralized platform for tracking, triaging, and resolving operational work, including incident follow-ups, bugs, security cases, access requests, and feature work, in one system of record. It integrates observability directly into your work management process, eliminating the need to switch between tools, and lets you assign work to teammates or Datadog AI agents interchangeably.

What happened to Datadog Case Management?

Datadog Case Management is now Datadog Work Management, and cases are now called work items.

What is a work item in Datadog?

A work item is any unit of work with a status and lifecycle that a human or an AI agent updates: an incident follow-up, a security case, a bug, a feature request, an access request, and more. Work types are customizable per team, but every work item shares the same core fields, audit trail, and integrations.

What types of operations does Datadog Work Management support?

Datadog Work Management supports any operational discipline, including, platform engineering security operations, and developers, and can be tailored to a variety of use cases. Custom work types, statuses, and attributes let each team model its own process without leaving Datadog.

How are work items created automatically?

Work items can be created automatically from integrated Datadog products, including Monitors, Security signals, Error Tracking issues, Event Management, Forms submissions, Workflow Automation and more. Each work item arrives pre-populated with the relevant context already in Datadog.

Can AI agents work on work items, or only help create them?

Datadog AI agents can do the work. Through Bits Agent Builder, you can build custom agents and auto-assign work items to them to investigate, plan, and take action. Every agent action is recorded on the work item's timeline alongside human activity, and you can use approvals and notifications to keep humans in the loop.

Does Datadog Work Management integrate with third-party tools?

Yes. Datadog Work Management syncs bidirectionally with Jira, Linear, and ServiceNow, links GitHub pull requests with live status, and supports notifications through Slack, Microsoft Teams, and email. You can also manage and search work items from Bits Chat or any AI client using the Datadog work items MCP toolset.

Can customer-impacting issues be escalated from Work Management?

Yes. You can escalate a work item directly to a Datadog Incident without losing the context and investigation history already gathered, then use Datadog's real-time collaboration features to coordinate the response.

How does Datadog Work Management help teams measure operational effectiveness?

Datadog Work Management provides out-of-the-box dashboards and flexible analytics covering time to assign, time to close, unassigned work items, bottlenecks, and trends by team or work type. Teams use them to track productivity, analyze trends, and measure operations against business outcomes over time.

Do I need to migrate anything if I already use Case Management?

No migration is required; existing cases become work items automatically and integrations will continue to work.

Is there an additional cost for Datadog Work Management?

No. Datadog Work Management is included with the Datadog platform at no additional charge.

Resources & Learning

 Guides, research, and technical content to help teams build, evaluate, and operate AI agents with confidence.

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