Support Services | Datadog

Datadog Support Plans

From basic plans to bespoke offerings, Datadog offers the right level of support for any organization.

Compare Our Plans

Expert help when you need it.

Premier

Standard

Free

Plan

Premier

Price per Month

8% of monthly spend ($5,000 minimum)

Response Times

Business Critical: < 30 mins (24x7)
Degraded Service: < 4 hours**
General Issue: < 12 hours**

Support Portal

Community Forum

Online Documentation and Videos

Instructor-led Training

Email Support


(24x7)

Chat Support


(24x7)

Phone Support


(24x7)

Designated Team of Global Support Engineers

Priority Handling for Escalations

Environmental Run Book

Quarterly Support Ticket Review

Plan

Standard

Price per Month

Included with any paid edition of Datadog

Response Times

Business Critical: < 2 Hours (24x7)
Degraded Service: < 12 hours**
General Issue: < 48 hours**

Support Portal

Community Forum

Online Documentation and Videos

Instructor-led Training

Email Support


(Business Hours)

Chat Support


(10am EST - 7pm EST, Mon-Fri)

Phone Support

Designated Team of Global Support Engineers

Priority Handling for Escalations

Environmental Run Book

Quarterly Support Ticket Review

Plan

Free

Price per Month

N/A

Response Times

N/A

Support Portal

Community Forum

Online Documentation and Videos

Instructor-led Training

Email Support

Chat Support

Phone Support

Designated Team of Global Support Engineers

Priority Handling for Escalations

Environmental Run Book

Quarterly Support Ticket Review

Free

Standard

Premier

Price per Month

N/A

Included with any paid edition of Datadog

8% of monthly spend ($5,000 minimum)

Response Times

N/A

Business Critical: < 2 Hours (24x7)
Degraded Service: < 12 hours**
General Issue: < 48 hours**

Business Critical: < 30 mins (24x7)
Degraded Service: < 4 hours**
General Issue: < 12 hours**

Support Portal

Community Forum

Online Documentation and Videos

Instructor-led Training

Email Support


(Business Hours)


(24x7)

Chat Support


(10am EST - 7pm EST, Mon-Fri)


(24x7)

Phone Support


(24x7)

Designated Team of Global Support Engineers

Priority Handling for Escalations

Environmental Run Book

Quarterly Support Ticket Review

*Premier Support is available with a minimum one year commitment.
**Business hours are generally defined as 8:00 AM to 6:00 PM in the country as set in Organization Settings, excluding holidays and weekends. These times may vary in countries with multiple time zones.