Real User Monitoring | Datadog
Identify, prioritize, and resolve critical issues affecting the user experience across your web applications
Digital Experience

Real User Monitoring

Identify, prioritize, and resolve critical issues affecting the user experience across your web applications

Datadog RUM gives our teams visibility into every step of the customer journey on our E-commerce platform. RUM also enables us to quickly identify frontend issues, pinpoint impacted customers, and resolve errors so we can deliver a better user experience.
Tom Hayman

Tom Hayman

Head of Platform Engineering, Dunelm

We first assess where the error is coming from using RUM dashboards. If users from a single office see slowdowns—but there are no errors on Apixio's backend—we notify the customer IT department that the issues stem from their side, without escalating to the Engineering or DevOps teams.
Alex Aitken

Alex Aitken

Director of SRE and DevOps, Apixio

RUM allowed us to investigate and solve a baffling problem related to user log-out during the startup process of some of our apps. This would be virtually impossible without a central repository of sessions, logs, events, and metrics.
Zbigniew Kamiński

Zbigniew Kamiński

Head of SRE & Scalability

Feature Overview

Datadog Real User Monitoring (RUM) provides full visibility into every user session, helping teams detect, investigate, and troubleshoot frontend performance issues. By correlating logs, traces, and real user behavior, you can resolve errors faster, optimize application performance, and enhance user experiences.

See also

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Works great with

Session Replay Synthetic Monitoring

Find and fix critical issues faster

  • Automatically surface critical issues by grouping high-volume errors into actionable insights.
  • Pinpoint the root cause of JavaScript errors down to the exact line of code.
  • Identify affected user segments and prioritize fixes based on business impact.
  • Capture high-impact sessions with errors or performance issues for faster debugging.

Accelerate troubleshooting with unified telemetry

  • Unify frontend and backend monitoring to eliminate silos between teams.
  • Simulate user journeys with Synthetic Monitoring and correlate results with real user sessions.
  • Seamlessly pivot from RUM data to backend traces and logs to accelerate root cause analysis.
  • Monitor app releases in real-time to catch regressions early and ensure smooth rollouts.

Boost performance and understand user behavior

  • Measure key performance metrics like Core Web Vitals and load times to detect and resolve frontend bottlenecks.
  • Analyze real user traffic and follow performance optimization flows to improve page performance.
  • Recreate real user sessions with pixel-perfect accuracy using Session Replay to diagnose issues and identify hidden friction points like rage clicks.
  • Automatically correlate every resource, error, and user action within a session to provide a complete troubleshooting picture – without requiring code redeployment.

Collect custom user and performance data

  • Enrich session data with custom user IDs to quickly locate and troubleshoot user sessions with full context.
  • Measure completion times for critical workflows to ensure smooth releases and prevent regressions
  • Capture business-critical user actions, such as checkout clicks or taps, to enhance application performance and refine user experiences
  • Ingest and correlate custom metrics with real-time performance data for deeper insights into user experience and application health.
Screenshot of custom user and performance data collection
Screenshot of custom user and performance data collection

RUM Without Limits™

  • Capture 100% of user sessions while retaining the most valuable data, prioritizing errors, key user segments, and critical workflows with flexible retention filters for targeted troubleshooting.
  • Scale effortlessly as your application and traffic grow, ensuring uninterrupted visibility and full-stack observability without performance trade-offs.
  • Gain actionable insights with 30+ out-of-the-box performance metrics, retained for 15 months to support long-term trend analysis and historical investigations.
RUM Without Limits visualization
RUM Without Limits visualization

2024 GARTNER® MAGIC QUADRANT™

Datadog has been recognized as a Leader in the Gartner Magic Quadrant™ for Digital Experience Monitoring
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Resources

Introducing Datadog Real User Monitoring

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Introducing Datadog Real User Monitoring

Real User Monitoring

OFFICIAL DOCS

Real User Monitoring

Improve mobile user experience with Datadog Mobile Real User Monitoring

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Improve mobile user experience with Datadog Mobile Real User Monitoring

Getting Started with Android RUM

OFFICIAL DOCS

Getting Started with Android RUM

What's Next

Get started today with a 14-day free-trial of Real User Monitoring

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