Brianne Bujnowski
Hugo Puceat
Modern applications depend on dozens of external cloud platforms, APIs, and SaaS services to function. But when those providers experience issues, engineers often spend valuable time asking a basic question: Is the problem with us or with them? Provider-maintained status pages are often slow to update, leaving teams waiting for confirmation while incidents escalate. This delay wastes valuable time, prolongs investigations, and risks customer trust.
Datadog External Provider Status provides real-time visibility into the health of more than 40 third-party providers, including 13 AWS services across global regions and widely used SaaS APIs such as GitHub, Stripe, and OpenAI. It detects degradations faster than vendor status pages, maps them directly to your APM services, and traces their effects across your architecture’s dependency chain. This gives your teams clear visibility into the true scope of impact, reducing investigation time and enabling confident action during outages.
In this post, we’ll look at how Datadog External Provider Status enables you to:
- Detect issues before providers confirm them
- Understand how third-party outages affect your services
- Take action with targeted notifications
We'll also introduce Updog.ai, Datadog's public provider health status page.
Detect issues before providers confirm them
The External Provider Status page offers a single dashboard for monitoring the near real-time health of 30+ SaaS APIs (such as GitHub, OpenAI, Slack, Stripe, ServiceNow, Zendesk, and Zoom) and 13 AWS services (including Amazon S3, AWS Lambda, Amazon DynamoDB, and Amazon RDS) across regions. Datadog automatically monitors APM telemetry data across thousands of customers for errors tied to external providers. By aggregating traffic across organizations, our Bayesian detection model identifies abnormal error rates and confirms when multiple customers are affected.
This enables Datadog to flag third-party outages ahead of official confirmation. For example, during a DynamoDB degradation on July 3, 2025, Datadog surfaced the issue 32 minutes before AWS acknowledged it on their status page. Early warnings like these shorten mean time to detection (MTTD) and help teams rule out internal causes sooner.
The External Provider Status page shows both the live view and a historical view that provides up to 90 days of degradation history. This history can highlight recurring reliability issues—such as API disruptions that consistently affect customer checkouts—and support resilience planning by enabling teams to make informed architectural decisions and improve fault tolerance.
Understand the impact on your services
Knowing a provider is down is only half the battle; you also need to know how it affects your environment. External Provider Status maps detected degradations directly to your APM services, tracing the disruption through your dependency chain. This avoids the common mistake of flagging only the direct integration and instead surfaces the true scope of impact across your architecture.
With this view, you can quickly differentiate external from internal issues, reduce wasted investigation time, and escalate to providers when needed. Links to provider status pages and support channels are available directly in the dashboard for fast follow-up.
Take action with targeted notifications
You can configure monitors to alert your teams when provider degradations are detected. Options include:
- Alerts for all detected provider issues
- Alerts only when degradations directly affect your services
This flexibility ensures that the right people are notified without overwhelming teams with unnecessary alerts. Notifications integrate with Datadog’s ecosystem, including Slack, PagerDuty, and Microsoft Teams.
Explore Updog.ai
We're excited to announce that Datadog also provides a public-facing External Provider Status web page that's accessible to anyone, even without a Datadog account. Updog.ai shows the real-time health status of the same widely used APIs and AWS services that the in-app page monitors. The public page represents a shift for Datadog by going beyond supporting engineers in their own environments to creating a shared intelligence that serves the broader community at large.
Track vendor outages in real time with External Provider Status
Datadog External Provider Status detects provider outages before they’re confirmed by vendors, saving you valuable time during incidents and accelerating your response. It also enables you to understand how outages affect your services and to notify only the right teams, which improves overall reliability, resilience, and customer trust.
If you’re a Datadog customer, you can start using the External Provider Status page today in-app. To learn more, see the External Provider Status documentation and our blog post announcing Updog.ai. If you’re not yet a customer, explore Updog.ai to see live detections, or sign up for a 14-day free trial.
