--- title: "End User Device Monitoring | Datadog" description: " See your fleet's performance, trace each disruption, and measure AI tool adoption, all in the platform your infrastructure teams already run." locale: en canonical_path: "products/observability/end-user-device-monitoring/" --- # Run IT operations with the full picture from signal to fix _END USER DEVICE MONITORING_ See your fleet's performance, trace each disruption, and measure AI tool adoption, all in the platform your infrastructure teams already run. ![Run IT operations with the full picture from signal to fix](https://web-assets.dd-static.net/42588/1794331492-hero_2_eudm_geomap_1920x1080.png) ![Run IT operations with the full picture from signal to fix](https://web-assets.dd-static.net/42588/1794331501-hero_1_eudm_commandcenter_1920x1080.png) Try End user devices free ## Stay ahead of issues that disrupt work Keep teams up and running on the laptops and desktops they depend on. Spot problems early, get a clear path to resolution, and monitor which AI tools are in use internally. - **Know which devices come first** — Prioritize your time with fleet-wide visibility into device health, new issues, and the percentage of devices affected. - **Find where disruption starts** — Pinpoint what’s slowing employees down across devices, Wi-Fi, and apps with process, signal, and latency data - **Fix a recurring problem once** — See what percentage of devices are affected by the same crash or symptom and identify a common fix. - **Triage with the full context** — Get one ticket per issue, rather than per user, with Bits AI identifying the priority, root cause, and next steps. ## Connect every disruption to its cause Go beyond tickets. Datadog ties reported and unreported issues to device health, Wi-Fi, and app data to show you what’s disrupting employees. ![end user device monitoring architecture](https://web-assets.dd-static.net/42588/1794325131-end-user-device_diagram.png) ### Built for the teams that keep employees working Whether you manage the fleet or answer the tickets, see disruptions early, know what’s behind them, and keep work moving, all from the same device data. ##### IT Ops: Find fleet problems without waiting for tickets * Spot devices quietly degrading, from filling disks to dwindling memory, before tickets arrive * Identify devices with CPU, memory, or disk constraints to prioritize refreshes and replacements * Plan license and hardware purchases with a fleet-wide view of installed software and versions * Manage a bad update or app crash as one issue with all affected devices listed * See which AI tools are used on which devices to assess adoption against company policies ![Find fleet problems without waiting for tickets](https://web-assets.dd-static.net/42588/1794331852-itops_persona_eudm_apps_dark_1920x1080.png) ##### Service Desk: Go from ticket to cause in one conversation * Find what’s slowing a device down with live processes ranked by CPU and memory, without a screen share * Distinguish device slowdowns from Wi-Fi or access point issues using signal strength, noise, and roaming data * Confirm which apps crashed or hung without asking employees to reproduce the issue * Start with detected issues, affected devices, and suggested next steps already documented * Escalate with processes, logs, and events captured just before the issue, giving the next team the evidence they need ![Go from ticket to cause in one conversation](https://web-assets.dd-static.net/42588/1794331859-servicedesk_persona_eudm_network_dark_1920x1080.png) ## From first signal to verified fix ### Know what needs attention ![Know what needs attention](https://web-assets.dd-static.net/42588/1794332066-eudm_geomap_light_1920x1080.png) - **Find every device across your entire fleet** — Group devices by health status, device type, OS version, and location to prioritize what to fix or replace first, from degraded to inactive. - **Catch silent declines that build gradually** — Spot when a device’s CPU, memory, and disk began to decline over 15 months, and what it was running, narrowing the search for causes. - **Stop replacing employee devices blindly** — See which devices have an app or OS update and which are behind, and review any one before approving an app or upgrade request. ### Diagnose any disruption ![Diagnose any disruption](https://web-assets.dd-static.net/42588/1794332097-eudm_networkpath_1920x1080.png) - **Rank your fleet by what to fix or replace** — See each employee device’s live processes, ranked by CPU and memory, to find the app slowing it down before asking the employee. - **Know when the connection is the culprit** — Follow an employee device’s route to apps like Zoom and Slack, and check whether the router, the ISP, or the app itself adds delay. - **Flag weak Wi-Fi and the devices it reaches** — Track signal strength, noise, and roaming on an employee device, then see whether weak Wi-Fi stops there or hits other devices nearby. ### Catch widespread problems ![Catch widespread problems](https://web-assets.dd-static.net/42588/1794332176-eudm_cc_card_1920x1080.png) - **See which apps crash, and for how many** — Track app crashes and hangs across every Windows or Mac device, and whether one app is failing for one employee or for many. - **Spot shadow AI tools before they spread** — See which AI apps run on each employee device and flag tools outside your approved set before they turn into a licensing problem. - **Confirm a fix reached everyone it affected** — Check other employee devices on the same access point to see if a fix reached them too, not only the one that reported the problem. ### Triage with AI guidance ![Triage with AI guidance](https://web-assets.dd-static.net/42588/1794332185-eudm_bitsinvestigation_1920x1080.png) - **Begin with the likely cause already found** — Open every issue to its likely cause, with the evidence behind it and suggested next steps, already investigated when you arrive. - **Hand off issues without losing its history** — Assign each issue, change its priority, and push it to Jira or ServiceNow with its full history, ready for the next team to pick up. - **Dive deeper into any issue with Bits Chat** — Ask follow-up questions or get a detailed, step-by-step plan, starting from what the investigation found instead of from scratch. ### Get the technical details Learn how to deploy and configure EUDM with step-by-step guides and reference material. [View Docs](https://docs.datadoghq.com/infrastructure/end_user_device_monitoring/) ## Priced only for the devices you monitor See how employee laptops, desktops, apps, and AI tools are performing and being used. Fix issues faster, decide which devices need to be replaced, and plan licenses to buy. ### End User Device Monitoring Per device $5 / per month key features - See how much of your fleet is healthy, degraded, or critical, broken down by device type and OS. - Diagnose an employee device from its live processes, app crashes, Wi-Fi, and route to SaaS apps - Track installed software and OS versions across your fleet to plan licenses, upgrades, and replacements - Review new issues as they surface across your fleet, each grouped by cause rather than by device - Get an AI-guided investigation of each issue, with its evidence and suggested next steps Get started free From basic plans to bespoke offerings, Datadog offers the right level of support & services for any organization. End User Device Management includes: * Windows and Mac-compatible integrations * Custom Metrics and basic dynamic Network Path allotments ## Frequently asked about End User Device Monitoring ### What is Datadog End-User Device Monitoring? End User Device Monitoring is Datadog’s solution for monitoring the health and performance of employee laptops and desktops, both physical and virtual. The Datadog Agent collects system metrics, Wi-Fi data, logs, and installed software from each device, and traces the network path from the device to the SaaS apps employees use. IT teams find underperforming devices, troubleshoot disruptions, and plan hardware and license needs in the same platform their infrastructure teams already use. ## Resources - [Monitor and troubleshoot employee devices with Datadog End User Device Monitoring](https://www.datadoghq.com/blog/end-user-device-monitoring/) — Catch degrading devices before employees file tickets, trace issues across devices and networks, and resolve recurring problems with Datadog End User Device Monitoring. - [Detect and resolve endpoint issues across your fleet with Datadog](https://www.datadoghq.com/blog/auto-detected-endpoint-issues/) — When an endpoint issue spreads across devices, it could stem from hardware, a software update, network conditions, or a SaaS provider. Pinpointing the source often means correlating device metrics, application logs, and network data from multiple tools and views. - [Trace network paths from devices to SaaS applications](https://www.datadoghq.com/blog/devices-to-saas-network-paths/) — When users report slow applications or poor video call quality, IT and network teams often can’t tell where the issue originates. Without a way to trace network paths across device, network, and application layers, teams are left switching between separate tools to correlate telemetry. - [End User Device Monitoring Docs](https://docs.datadoghq.com/infrastructure/end_user_device_monitoring/) — End User Device Monitoring gives IT teams visibility into the health and performance of employee desktops and laptops, both physical and virtual. It helps identify performance and connectivity issues affecting employees and provides a unified view of device, network, and application health across your workforce. _Get started_ ## Fix it before they file a ticket Start free trial