Feature Overview

Datadog Incident Response unifies monitoring, paging, and incident management into one seamless workflow. By integrating real-time observability data into your incident response plan, it enables smarter, faster decision-making, helping you save critical remediation time. Resolve incidents quickly and improve system resilience with a streamlined approach to on-call management and incident handling that keeps your team focused and effective.

One platform from alert to incident resolution

Respond to incidents where alerts, service ownership, and system telemetry are already connected
Triage, escalate, coordinate, and remediate without switching tabs or rebuilding context across different tools
Maintain a live overview of every decision, action, and communication — so anyone joining the incident knows exactly where things stand

Less stressful on-call shifts

Page the right responder with the data they need to move quickly, including the monitor and the telemetry that explains why it fired
Correlate alerts from 1,000+ integrations to surface the signal your responders need to act on
Investigate and act on alerts from anywhere with the Datadog mobile app and voice AI

AI that investigates alongside you

Partner with AI to navigate incidents with ease, with real-time summaries and suggested actions
Find answers in natural language across live telemetry, active incidents, and recent deployments
Run autonomous investigations across your environment to surface root cause of an issue in minutes

Automate the chaos out of incidents

Save precious time at the start of an incident, with war rooms and incident channels automatically created, summarized, and saved to the incident.
Define your process with automation, so teams manage incidents consistently, from the first alert to the postmortem.
Act on incidents from Slack and Microsoft Teams. Escalate, remediate, and resolve where your team is already working.
Sync bi-directionally with Jira and ServiceNow so your system of record stays current without manual updates.

Keep everyone in the loop

Keep all your stakeholders informed with public or internal pages
Publish updates directly from a live incident — no need to copy and paste between tools
Reduce inbound support tickets by proactively notifying users of status changes

Learn from every incident

Bring together metrics, logs, traces, SLOs, service ownership, and past incidents into a single analytics platform
Build structured postmortems pulling directly from your incident timeline and telemetry
Automatically capture follow-up tasks so action items are tracked from the moment they surface
Track MTTD, MTTR, and incident trends in real time to identify systemic reliability gaps across teams and services