Feature Overview

Bits AI SRE is an always-on SRE agent built to handle complex troubleshooting and late-night alerts. Powered by Datadog’s vast dataset and developed against thousands of real-world incidents, Bits AI SRE pinpoints root causes in minutes, helping teams confidently restore services 90% faster without draining engineering capacity.

Resolve incidents faster with autonomous investigations

Automatically investigates every alert the moment it fires
Delivers clear root causes within minutes
Suggests code fixes to speed up recovery
Learns from every investigation to improve accuracy over time

Reason like your most experienced SRE, at machine scale

Explores every root cause hypothesis in parallel
Handles multiple alerts simultaneously, expanding on-call capacity
Analyzes millions of signals across your entire stack in seconds

Enable every engineer to act with confidence

Answers questions and discusses findings via chat
Justifies conclusions with clear, verifiable investigation steps
Simplifies on-call onboarding with contextual guidance and suggested actions
Integrates seamlessly with tools you already use, like Slack, Jira, ServiceNow, GitHub, and more

Scale AI with enterprise-grade control

Enables granular, role-based access controls (RBAC) for secure administration
Enforces zero-data retention with third-party AI service providers
Meets HIPAA compliance standards to support regulated industries
Provides flexible rate limits and cost controls to manage usage

Testimonials

From day one, Bits AI SRE started cutting our MTTR by 70%. It felt like adding a senior engineer to our team.

Rafael Bento SRE, iFood

Beyond reducing our incident response times, Bits AI SRE has a potential to elevate the overall skill level of our entire engineering organization.

Masaki Takeya Site Reliability Engineer, Kyndryl

Bits AI helps us cut through the noise by instantly surfacing the right context and correlations across our systems.

Thiyagarajan Anandan Sr. Engineering Manager – Platform Engineering, Uber Freight

Bits AI SRE has become an effective assistant for our SWE, Cloud, and Service Desk teams — quickly diagnosing critical alerts, reducing noise, and improving collaboration

Rassy Kariuki Senior Engineering Manager, Cellulant

Bits AI SRE has been invaluable in reducing manual work and identifying false leads.

Simery Santhosh Kanna I Associate SiteOps Engineer, Purchasing Power

Through ongoing dialogue, [Bits AI SRE]'s growth and adaptability make it feel like the most human-like among all AI products, truly deserving to be called a partner.

Hisatomo Futahashi Lead SRE, Nulab Inc.

Bits immediately sped up our crisis room by delivering accurate root causes in under four minutes and directing us to the right team internally.

Fernando Francisco de Oliveira Systems Engineer, Energisa

[Bits AI SRE] helps us to quickly find correlating data and root causes.

Alex Wauters CTO, Customaite

Before Bits AI SRE, newer engineers lacked the mental model to navigate cross‑service logs and identify the right traces and metrics. Now they begin with a head start

José Tomás Robles Hahn VP of Engineering, Cordada