Case Management is Datadog’s built-in ticketing tool for tracking human and agentic work. It now integrates with Bits Agent Builder, allowing you to create custom agents to automate case creation, triage, and resolution. Create specialized custom agents that you automatically assign your cases to:
- Issue triager: Enriches incoming cases with structure and context so a human can act without manual prep
- Security signal aggregator: Groups related security signals into one unified investigation case to prevent siloed analysis
- Feature implementer: Takes a feature request specification to a draft PR to help you ship improvements faster