Support Services Pricing

Instructor-led Enablement Sessions

Ramp up your Datadog skills to effectively achieve your goals.

Foundation

Virtual webinars on a set schedule.

One hour practical demonstrations on 46+ topics offered regularly
Live Q&A with a Datadog expert

Premium Virtual

Priced per Session

Customized enablement engagements delivered virtually.

Private two hour enablement sessions that fit your schedule
Recordings and resources for continuous learning
Health checks to scope personalized curriculums
Trainings tailored to your use cases and environment

Premium On-site

Priced per Day

Customized enablement engagements delivered in person.

In-person instruction for up to 6 hours a day at the location of your choice
Office hours with an expert for individualized guidance

* Additional surcharge may apply based on your desired location. Multiday engagements must be delivered within the same calendar week.

Refer to our Course Catalog for examples of common session topics.
Refer to our Menu Offering for recommended learning paths and planning guidance.
For more details: contact us

機能

Foundation

Premium Virtual

Premium On-site

Features

Expert Technical Enablement Manager

Recordings Available

Scoping Calls

Customized Agendas

Health Check

Office Hours

Face-to-Face Interaction

Datadog instructor travel expenses included

Support Plans & Post Sales Services

From basic plans to bespoke offerings, Datadog offers the right level of support & services for any organization.

Support plans Services & enablement

よくあるご質問

What is a Technical Enablement Manager?

Technical Enablement Managers (TEMs) are in-house Datadog experts that provide targeted technical instruction over the comprehensive suite of products and features available at Datadog. The TEM will build custom agendas based on your audience and goals, then deliver the training through which format most suits your needs.

How many sessions do I need?

Reference the enablement menu offerings and enablement course catalog. If you’re still unsure, we’d be happy to schedule a call to walk through what an enablement engagement might look like for your team.

How are Premium Virtual sessions delivered?

For both Foundation and Premium virtual calls will be scheduled through Zoom. For Premium Virtual sessions you may also provide your own meeting links for our instructors to join.

How are Premium On-site engagements delivered?

One of our instructors will travel to the venue of your choice to deliver the Premium On-site. We will not be providing or managing the space.

What if I want a topic that isn’t in the course catalog?

Premium Virtual and On-site engagements will start with a scoping call to discuss your goals and challenges and define what topics and use cases to cover. We will customize the agenda to fit your goals.

Will sessions be recorded?

Yes, we offer the option to record the call and share it after. If your team is managing the invite, you are also free to record.

Is there a limit on audience size?

For Premium Virtual sessions, there is a limit of 500 participants. However our goal is to have as engaged an audience as possible, the more questions during the call the better. Sometimes that is easier with smaller audiences.

Can I request a mix of Premium Virtual and Premium On-site sessions?

Yes, you can purchase both Premium Virtual and Premium On-site to fit your learning goals.

What time zones are available?

We currently support all time-zones around the globe.

What languages are supported?

We support English, Spanish, French, German, Portuguese, Japanese, Korean, Bahasa, Russian and Catalan.

What is a scoping call?

A scoping call is a preporatory 30 minute call led by the TEM managing your enablement engagement in order to determine the agenda and cadence of your training. There may be multiple scoping calls over the course of the engagement depending on how many sessions are purchased and the intricacy of the sessions.

Do scoping calls count as sessions?

No, scoping calls will not contribute towards your session usage.

What is a health check?

A health check is a session type where a member of our team will walk through your account with you, pointing out recommendations and best practices that will help your team get the most value possible from Datadog. It is common to start an enablement engagement with a health check session, in order to help define what topics to cover in future sessions.