Lean team’s path to unified visibility
Jitta, a value investing platform, operates across 10 global markets and manages more than 63,000 private fund accounts. With a lean infrastructure team of just two engineers supporting multiple product teams, Jitta prioritizes proactive, data-driven operations.
Jitta’s platform is built on a modern, multi-project architecture within Google Cloud, using a hybrid-compute model to match each workload with the most suitable service. These services run across multiple Google Cloud projects for security and governance. To operate efficiently, Jitta needed to break down these silos to consolidate the telemetry into a unified view.
“Under the hood, Jitta is powered by a dynamic mesh of over 100 interconnected workloads, which allows for us to quickly innovate but also creates significant complexity for our lean team,” says Phawin Khongkhasawan, Head of Infrastructure and Platform for Jitta. “Observability data is fundamental to maintaining our customers’ trust, and critical processes—like deposits and withdrawals—must be executed with 100% accuracy and timeliness.”
The primary challenge for Jitta was a lack of unified visibility and too many distinct backend applications running in separate Google Cloud projects for security, which forced manual investigations across different consoles when issues occurred. This delayed incident response, put critical financial transactions at risk, and threatened customer trust.
Scaling success through smarter observability
Supporting the scale of Jitta’s customer accounts required a sophisticated technical platform. Jitta initially considered building an in-house monitoring system with open-source tools, but decided against it due to the immense operational overhead and opportunity cost for the small team.
Datadog’s strong reputation in the engineering community made it the clear front runner as the company looked for a solution. “Our evaluation was to confirm that its value justified the investment for our specific needs,” says Khongkhasawan. “The evaluation included network referrals, a hands-on technical proof-of-concept by our team, and analyst report reviews, confirming that the platform’s real-world capabilities matched its reputation.”
To address the lack of visibility, Datadog provided a single, unified platform that automatically correlates metrics, traces, and logs from every project and application, replacing what had previously been a slow, manual, and stressful process. Khongkhasawan adds that “this capability was the primary driver for our decision as it directly addressed our challenge of data silos.”
Unified observability powers faster fixes and smarter growth
Jitta’s infrastructure team has now significantly reduced incident diagnosis times by 90%, enhancing platform stability, ensuring reliable financial transactions, and bolstering customer trust and retention. This reduced the operational cost of maintaining observability tools and allowed the team to focus on improving the platform for customers. With more than 400 engineering hours saved per person annually, Jitta can now reinvest that time into new product development, accelerating innovation.
Through Datadog’s customizable dashboards, Service Level Objectives (SLOs), Watchdog, and Application Performance Monitoring (APM), Jitta is able to monitor system health, business metrics, performance trends, and anomalies in real-time. In addition, Datadog’s APM Service Map has been crucial for managing complexity, while its deep context and automatic correlation has accelerated debugging.
By unifying Jitta’s data, Datadog provides immediate context, alerts, and automated discovery. This allows the team to focus on improving platform speed and reliability instead of maintaining observability tools. Datadog has become a self-service platform for the entire engineering organization, with each team monitoring their applications and debugging code. It also models performance and sets clear monitoring and SLOs for new services, enabling innovation instead of restricting it.
“Datadog acts as the central nervous system for our digital business, providing a real-time, unified view of platform health and customer experience, enabling proactive risk mitigation,” says Khongkhasawan.
“It boosts efficiency and its support engineers are an invaluable extension of our team, solving complex challenges and maximizing platform value.”
Ultimately, Jitta’s small team can now support a much larger organization, driving scalable growth and operational efficiency without the need for proportional headcount increases.
