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GDPR readiness with Datadog

Effective as of May 25, 2018, the General Data Protection Regulation (GDPR) has expanded European Union (EU) residents’ (Data Subjects) rights concerning their personal data. Datadog stands ready to assist our customers to remain compliant with GDPR.

What is GDPR?

GDPR standardizes EU regulations and expands the rights of Data Subjects pertaining to personal data while expanding the definition of what constitutes personal data. GDPR provides Data Subjects with increased rights to control and delete their personal data, and it broadly prohibits the processing of special categories of personal data.

How has Datadog prepared for GDPR?

Datadog is compliant with GDPR. We have enhanced our products, processes, and procedures to meet our obligations as a data processor (Processor). For more on our GDPR efforts, visit our security page.

How does GDPR affect the way companies use Datadog?

Datadog’s services are not intended to be used for processing personal data. If, however, a customer believes that it has included personal data in the information processed by Datadog, Datadog will assist the customer in meeting its obligations in accordance with the requirements of GDPR and the terms of our Data Processing Agreement.

How can Datadog assist customers in meeting their obligations under GDPR?

As a Processor, Datadog assists customers in fulfilling their obligations as data controllers (Controllers) by:

  • supporting customers in complying with requests from Data Subjects
  • aggregating applicable personal data for customers replying to complaints from Data Subjects
  • replying to investigations and inquiries from supervisory authorities concerning processing activities on behalf of a customer
  • conducting Data Protection Impact Assessments

How can Datadog help address requests from Data Subjects?

Datadog has implemented an online portal to intake, review, and process customer requests arising from Data Subject Access Requests (DSAR) they receive. As a result of a DSAR, customers might request that Datadog securely delete or return the Data Subject’s personal data. Due to their sensitivity, such requests will be handled by Datadog on a case-by-case basis.

If you have any questions or inquiries related to GDPR, please reach out to gdpr@datadoghq.com.

Where can I learn more about Datadog security and privacy efforts?

The legal terms and policies that apply to Datadog’s corporate website and customer subscription services are available at https://www.datadoghq.com/legal/.

An overview of Datadog’s security practices are available at https://www.datadoghq.com/security/.

Datadog’s privacy policy is located at https://www.datadoghq.com/legal/privacy/.

Where can I get more help?

If you have any questions, or encounter any issues, please reach out to support.