Effective May 25, 2018, the General Data Protection Regulation (GDPR) replaced the EU Directive, addressing how EU personal data is processed. Datadog is committed to supporting our customers’ compliance with GDPR.

How has Datadog prepared for GDPR?

We have enhanced our products, processes, and procedures to meet our obligations as a data processor (Processor). For more on our GDPR efforts, visit our security page.

How does GDPR affect the way companies use Datadog?

Datadog’s services are not generally intended to be used for processing personal data and we make available to our customers information on both filtering and masking personal data before customer data is submitted to our subscription services. If, however, a customer believes that it may submit personal data to Datadog services for processing and wishes to execute a Data Processing Addendum pursuant to GDPR, the customer may submit a request to privacy@datadoghq.com.

How can Datadog assist customers in meeting their obligations under GDPR?

As further provided in our Data Processing Addendum, as a Processor, Datadog can assist customers in fulfilling their obligations as data controllers by:

  • supporting customers in complying with requests from Data Subjects
  • aggregating applicable personal data for customers replying to requests from Data Subjects
  • replying to investigations and inquiries from supervisory authorities concerning processing activities on behalf of a customer
  • conducting Data Protection Impact Assessments

Does Datadog use Subprocessors?

Datadog uses third-party hosting providers and other service providers (as well as Datadog affiliates) to provide subscriptions services and support to our customers. For a list of the Datadog affiliates and other service providers that may be engaged by Datadog or a Datadog affiliate to process Customer Personal Data as defined and set forth in our Data Processing Addendum (subprocessors), please visit https://www.datadoghq.com/legal/subprocessors/.

How can I submit a data subject request under the GDPR?

Datadog intakes Data Subject Rights Requests via Datadog’s Online Intake Form and emails received via privacy@datadoghq.com.

Where can I learn more about Datadog security and privacy efforts?

An overview of Datadog’s privacy practices are available at https://www.datadoghq.com/privacy/.

The legal terms and policies that apply to Datadog’s corporate website and customer subscription services are available at https://www.datadoghq.com/legal/.

An overview of Datadog’s security practices are available at https://www.datadoghq.com/security/.

Datadog’s privacy policy is located at https://www.datadoghq.com/legal/privacy/.

Where can I get more help?

If you have any questions, or encounter any issues, please reach out to support.