Effective May 25, 2018, the General Data Protection Regulation (GDPR) replaced the EU Directive, addressing how EU personal data is processed. Datadog is committed to supporting our customers’ compliance with GDPR.

How has Datadog prepared for GDPR?

We have enhanced our products, processes, and procedures to meet our obligations as a data processor (Processor). For more on our GDPR efforts, visit our security page.

How does GDPR affect the way companies use Datadog?

Datadog’s services are not generally intended to be used for processing personal data and we make available to our customers information on both filtering and masking personal data before customer data is submitted to our subscription services. If, however, a customer believes that it may submit personal data to Datadog services for processing and wishes to execute a Data Processing Addendum pursuant to GDPR, the customer may submit a request to gdpr@datadoghq.com.

How can Datadog assist customers in meeting their obligations under GDPR?

As further provided in our Data Processing Addendum, as a Processor, Datadog can assist customers in fulfilling their obligations as data controllers by:

  • supporting customers in complying with requests from Data Subjects
  • aggregating applicable personal data for customers replying to requests from Data Subjects
  • replying to investigations and inquiries from supervisory authorities concerning processing activities on behalf of a customer
  • conducting Data Protection Impact Assessments

Does Datadog use Subprocessors?

Datadog uses third-party hosting providers and other service providers (as well as Datadog affiliates) to provide subscriptions services and support to our customers. A list of the Datadog affiliates and other service providers that may be engaged by Datadog or a Datadog affiliate to process Customer Personal Data as defined and set forth in our Data Processing Addendum (subprocessors) can be obtained by submitting a request to gdpr@datadoghq.com.

How can Datadog help address requests from Data Subjects?

Datadog has a procedure to intake, review, and manage customer requests arising from Data Subject Access Requests. Such requests will be handled by Datadog on a case-by-case basis. For any requests or inquiries related to Data Subject Access Requests, please contact gdpr@datadoghq.com.

Where can I learn more about Datadog security and privacy efforts?

The legal terms and policies that apply to Datadog’s corporate website and customer subscription services are available at https://www.datadoghq.com/legal/.

An overview of Datadog’s security practices are available at https://www.datadoghq.com/security/.

Datadog’s privacy policy is located at https://www.datadoghq.com/legal/privacy/.

Where can I get more help?

If you have any questions, or encounter any issues, please reach out to support.