Growing demand for consulting services

Delfia offers a suite of services, including technology resale and consultation work, to help their customers modernize their IT infrastructure, development and operation practices. As their customer base has grown, Delfia has seen an increase in demand not only for implementation of new technologies, but for consultation on cultural changes like shifting to DevOps, as well. “About one-third of our revenue comes from project and consultation activities, and two-thirds are related to other services. We’re really interested in increasing the volume of projects and consulting work that we offer, because it’s such a big value-add for our customers,” said Rodrigo Bocchi, the CEO of Delfia. “We expect this will be the main portion of the company’s revenue in the near future.”

To ensure their readiness to help their clients adopt modern technology and practices successfully, Delfia needed to offer a modern monitoring platform designed to facilitate DevOps-style communication within ephemeral, cloud-based and Kubernetes-based systems. Additionally, Delfia was looking for a product that could cover any customer’s stack—and that could be implemented quickly to accelerate their deal cycles. In the end, Delfia chose to partner with Datadog to provide these services for their customers because of Datadog’s expansive coverage, ease of use, and rapid implementation speed.

Complete coverage of any environment

With Datadog, users have access to a unified platform encompassing infrastructure metrics, application management, logs, security, monitoring, and more. Bringing these capabilities together into one platform allows end users to quickly find a reported issue and the root cause in just a few clicks, with all the context they need at hand. This accelerates resolution time, which leads to more productive engineering teams, reduces risk during migrations and transitions, and improves end-user experiences.

Datadog also provides coverage across modern environments as well as legacy or on-premise installations. With extensive support for containers, including container Autodiscovery, a dedicated Kubernetes Cluster Agent, and out-of-the-box dashboards, Datadog makes it easier for Delfia’s customers to enact digital transformations. “In some cases, we are replacing old technologies (which support systems, applications and logs separately and are from different vendors) inside our client. We are helping them to transform their monitoring and adapt to cloud environments and Kubernetes environments with a unified and fully correlated view, quickly identifying the root cause,” said Rosano Moraes, VP of Sales, LATAM.

Simple but not simplistic

Another big appeal for Delfia is Datadog’s ease of use. The Datadog platform itself can be used by both Dev and Ops teams with minimal training, and it doesn’t require certification or knowledge of a query language. All dashboards can be created using a point-and-click interface, which allows companies to democratize their data so that centralized monitoring teams aren’t backlogged with routine work. Ease of use also reduces troubleshooting time when problems do arise, because the teams that are closest to the problem feel empowered to use Datadog to understand and address the root cause. The simplicity of a unified platform is core to Delfia’s DevOps consulting practices. Using Datadog as the single source of truth eliminates the messy communication silos that come from having tooling divisions across teams. “The Datadog platform was attractive because it unifies so many other products. It all drives towards simplicity—so it’s easier to solve problems. That’s something our customers really respond to,” said Moraes. “We use Datadog with our DevOps Excellence consulting program, and it helps our customers adopt DevOps culture more easily,” he added.

“It all drives towards simplicity—so it’s easier to solve problems. That’s something our customers really respond to.”

Quick implementation leaves time for consulting services

Datadog also helps Delfia deploy quickly and consistently in every customer’s environment. “Implementation is so simple and fast with Datadog,” said Moraes. Implementation speed is driven by Datadog’s 900+ integrations, which provide key metrics, out-of-the-box dashboards, and recommended monitors for popular technologies. And because Datadog is a SaaS product, it can be deployed as a single agent for all data collection, doesn’t require the setup of any dedicated hosts or collectors, and can be rolled out automatically with a variety of tools like Chef, Puppet, or Helm. This not only saves the customer time, but also gives Delfia more opportunity to focus on the unique needs of each customer while providing higher value-add services like consulting. It also accelerates overall deal cycles, which improves Delfia’s operational efficiency.

“Implementation is so simple and fast with Datadog.”

A strong partnership delivers tangible results for the business

Delfia took advantage of training courses provided by the Datadog Partner Network to enable their staff to understand and position Datadog effectively. Delfia was one of the first Premier-tier Datadog Partner Network members in Latin America, due to their technical qualifications and certifications, which led to a close relationship with Datadog’s sales team and unlocked better prices for their customers. Within the first year, Datadog and Delfia worked together to land over 15 major new logos, spanning industries like financial services, cloud technology, hospitality, and marketing.

“Our first year with Datadog has been very successful. The solution is strong, which makes it easy to position, and easy to prove the value. On top of that, Datadog’s commercial and enterprise teams in Brazil have worked really closely with us-” said Bocchi. “It feels like we’re an extension of the Datadog sales team,” added Moraes. Bocchi also praised the high demand he’s seen for Datadog, as well as the flexibility it gives Delfia. “With one of our major customers, it took us about nine months to close the deal initially. But in the three months after deploying Datadog, they loved it so much they came back to us twice looking to expand,” said Bocchi, adding: “Datadog’s fresh, it’s easier, it’s more flexible in terms of sizing. There’s no delay in implementation. Our customers are more confident in what they’re getting from us.”

“Datadog’s fresh, it’s easier, it’s more flexible in terms of sizing. There’s no delay in implementation. Our customers are more confident in what they’re getting from us.”